Cancellation Policy
I respect that your time is valuable and I appreciate that you understand mine is too.
I understand there are times when you must miss an appointment due to emergencies or obligations for work or family. However, when you do not call to cancel your appointment, you may be preventing another client from getting much needed treatment. Conversely, the situation may arise where another client fails to cancel and we are unable to schedule you for a visit, due to a seemingly “full” appointment book.
If you do not provide at least 48 hours notice to change or cancel your appointment, you will be charged a fifty dollar ($50.00) fee.
If you cancel or reschedule within 24 hours of the appointment, the full consultation fee ($175.00) or forfeit of your program appointment will apply. Clients who make a booking and subsequently fail to present for their appointment will also be charged the full fee.
In exceptional circumstances, I may exercise discretion on fee charges.
How to cancel your appointment
If you need to cancel your appointment, please call 9720 0864 between the hours of 9am - 5pm or email me. You may need to leave a detailed voicemail message and I will return your call as soon as possible.
I understand there are times when you must miss an appointment due to emergencies or obligations for work or family. However, when you do not call to cancel your appointment, you may be preventing another client from getting much needed treatment. Conversely, the situation may arise where another client fails to cancel and we are unable to schedule you for a visit, due to a seemingly “full” appointment book.
If you do not provide at least 48 hours notice to change or cancel your appointment, you will be charged a fifty dollar ($50.00) fee.
If you cancel or reschedule within 24 hours of the appointment, the full consultation fee ($175.00) or forfeit of your program appointment will apply. Clients who make a booking and subsequently fail to present for their appointment will also be charged the full fee.
In exceptional circumstances, I may exercise discretion on fee charges.
How to cancel your appointment
If you need to cancel your appointment, please call 9720 0864 between the hours of 9am - 5pm or email me. You may need to leave a detailed voicemail message and I will return your call as soon as possible.